Shipping policy

Order Processing Time

All of our products are custom-made on demand. Once you place your order, it is sent to production and carefully crafted. Our processing time typically takes 2-5 business days before the item is ready for shipment. Please note that during peak seasons or holidays, production times may vary slightly.

Shipping Times

Shipping times will depend on your location. Once your order has been processed and produced, typical delivery times are as follows:

• Domestic Shipping:
  • Standard Shipping: 5-10 business days
• International Shipping:
  • Standard Shipping: 10-20 business days

Please note that international shipping times may vary based on the destination country’s customs processing and local postal services. Unfortunately, we cannot control delays caused by customs or postal services.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the size/weight of your order. Shipping charges will be displayed during the checkout process before you complete your purchase.

Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

Lost or Delayed Packages

We work closely with our shipping partners to ensure smooth delivery of your orders. However, if your order is lost or significantly delayed, please contact us at [Your Support Email], and we will assist you in resolving the issue. Please note that delays caused by customs or postal services are out of our control.

Import Duties & Taxes

For international orders, please be aware that your order may be subject to import duties and taxes, which are determined once the package reaches your country. These fees are the responsibility of the buyer and are not included in the price of the product or shipping. We recommend contacting your local customs office for more information about the duties and taxes that may apply to your order.

Order Modifications or Cancellations

Because all of our products are custom-made upon order, once an order is placed, it cannot be canceled or modified. Please ensure all shipping and product details are correct before submitting your order.

Returns & Refunds

Since our products are made to order, we do not accept returns or exchanges unless the item arrives damaged or defective. In the event of an issue with your order, please contact us at sales@elementxero.shop with your order number and photos of the product, and we will do our best to resolve the situation.