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Frequently Asked Questions

How can I contact Element Xero?

You can reach us by filling out the contact form above or by sending mail to our mailing address at 228 S. 40th St., Philadelphia, 19104, PO Box 30705. We're here to assist you with any questions or concerns you may have.

What is your return and exchange policy?

We want you to be completely satisfied with your purchase. If you're not, please refer to our Terms of Service for detailed information on returns and exchanges.

How do I care for my Element Xero apparel?

To keep your gear looking its best, wash it inside out with cold water and hang dry or tumble dry on low heat. Air drying is the gentlest option to preserve the fabric and design. Avoid using bleach or ironing directly over the artwork to maintain its vividness.

What payment methods do you accept?

We accept all major credit cards and PayPal. All transactions are securely processed to protect your information.

Do you ship internationally?

Yes, we offer international shipping to many countries. Shipping costs and delivery times will vary based on your location. Please check our shipping policy for more details.

How long will it take to receive my order?

Orders are typically processed within 2-5 business days. Shipping times vary depending on your location but usually range from 5-10 business days for domestic orders. International shipping times may take longer.

Where are your designs created?

All of our designs are originally created by our team here in America. We take pride in our handcrafted artwork that reflects the raw and rugged spirit of our brand.

What is the backing on my embroidered item, and can I remove it?

The backing is a protective material used to stabilize the embroidery. It will dissolve over time in the wash, so please do not rip it off. If there are any extra or hanging parts, you can carefully trim them, but avoid pulling at the backing.

Can I track my order?

Absolutely. Once your order is shipped, we'll send you a confirmation email with a tracking number so you can monitor your package's delivery status.

How do you handle my personal information?

Your privacy is important to us. Please review our Privacy Policy to learn how we handle your personal information.

How can I stay updated on new releases and promotions?

Join our mailing list or follow us on social media to stay informed about our latest designs, exclusive offers, and upcoming events.